General Terms and Conditions
General hotel terms and conditions of Castrum Hotel**** Székesfehérvár
1. General provisions1.1 The General Hotel Terms and Conditions (hereinafter referred to as "GTC") summarise the contractual content on the basis of which Hotel & More Sartor Kft. (1022 Budapest, Fillér utca 84/a, Tax ID: 26732163-2-41), hereinafter referred to as "the Service Provider", generally concludes an accommodation contract with its Guests.
1.2 Individual terms and conditions do not form part of these General Terms and Conditions, but do not preclude the conclusion of separate, special agreements with travel agents, tour operators, with different terms and conditions, as the case may be, appropriate to the particular business.
2. Contracting parties
2.1. If the order for the services is placed by the Guest directly with the Service Provider, the Guest shall be the Contracting Party. The Service Provider and the Guest together, provided that the conditions are fulfilled, become contracting parties (hereinafter referred to as Parties).
2.2 If the order for the Services is placed by a third party (hereinafter referred to as "Intermediary") on behalf of the Guest with the Service Provider, the terms of cooperation shall be governed by an agreement between the Service Provider and the Intermediary. In this case, the Service Provider shall not be obliged to verify whether the third party legally represents the Guest.
3. Method and conditions of use of the service
3.1 The Service Provider shall always send a written offer to the Guest's oral or written request for an offer. If no specific order is received within 48 hours of the offer being sent, the Service Provider shall no longer be bound by the offer.
3.2 The Contract shall be deemed to have been concluded only upon written confirmation of the Guest's written reservation by the Service Provider and shall therefore be deemed to be a written Contract.
3.3 A verbal reservation, agreement, amendment or oral confirmation thereof by the Supplier shall not be deemed to be a Contract.
3.4 The Contract for the use of the Accommodation Service is for a fixed term.
3.5. The Service Provider is entitled to resell the room vacated before the expiry date.
3.6. In this case, the Service Provider may request reimbursement of the service already provided.
3.7. No person may stay in the hotel without prior notification.
3.8 Any modification and/or amendment of the Contract shall require a written agreement signed by the Parties.
4. Start and end of stay /check-in; check-out/
4.1 The Guest has the right to occupy the rented premises from 15:00 on the agreed day.
4.2 The Service Provider has the right to withdraw from the contract in the event that the Guest fails to arrive by 18.00 on the agreed day, unless a later arrival time has been agreed.
4.3 If the Guest has paid a deposit, the room(s) will remain booked until 11:00 on the following day at the latest.
4.4 The Guest must check out of the room(s) by 11:00 on the day of departure.
4.5 Subject to availability, the Hotel will provide early arrival and late departure for a fee. If you wish to use this service, please inform our reception desk the day before your arrival.
5. Extension of stay
5.1. Any extension of the stay by the Guest requires the prior consent of the Service Provider.
5.2 If the Guest has not vacated the room by 11:00 on the day indicated as the day of departure at the time of check-in and the Service Provider has not agreed to the extension of the stay in advance, the Service Provider shall be entitled to invoice the room rate for an additional day and at the same time the Service Provider's obligation to provide the service shall cease.
6. Prices
6.1 The current list prices of the hotel are displayed on the information board in the hotel lobby. The price lists for other services are posted in the relevant hotel department.
6.2 The Service Provider may change the advertised prices without prior notice (e.g. due to package prices or other discounts). If the Guest has booked accommodation and this has been confirmed in writing by the Service Provider, the Service Provider may no longer change this accommodation price. The Service Provider's current prices are available on the hotel website (www.castrumhotel.hu).
The Service Provider applies a best price guarantee. To qualify for this guarantee, you must have a valid confirmed reservation on www.hmhotels.hu and/or the hotel's official website. The best rate is valid under the same booking conditions as confirmed by the hotel. These conditions are as follows:
- Valid for the same hotel
- Same arrival and travel date as the booking
- Same number and age of guests
- Same room type and number of rooms
- No difference in the quantity and content of other services ordered
The price guarantee does not apply to the following price types:
- For prices not available on a public platform (club system, corporate ...)
- For prices available on auction websites
- When using loyalty points given by any partner
6.3 The Guest can always be informed of the price of the services at the reception desk of the hotel before the services are provided.
6.4. The published prices include VAT as provided by law, but do not include tourist tax, which is payable on the spot. The Service Provider shall pass on to the Contracting Party, with prior notice, any additional charges resulting from changes to the tax law in force (VAT, IFA). A service charge of 10% will be levied for the hotel restaurant, café, wellness bar and room service.
7. Offers, discounts
7.1 Current offers and discounts are published on the hotel website. Discounts are always valid for individual bookings.
7.2 The advertised discounts cannot be combined with any other discounts.
7.3 In the case of reservations of products subject to special conditions, group bookings or events, the Service Provider shall establish terms and conditions in individual contracts.
8. Discounts for children
8.1:
- 0 - 6 years 100%
- Children from 6 to 12 years of age: 0.5% discount on the price of an extra bed
- 6 - 50% up to the price of an extra bed
8.2 Extra beds are only available in certain room types.
8.3. Extra beds must be agreed with the service provider in advance, at the time of booking.
9. Cancellation conditions
9.1 Unless otherwise specified in the hotel's offer, the cancellation and amendment conditions are as follows:
- in case of cancellation within 48 hours before the confirmed arrival date, the penalty is 50% of one night's accommodation,
- in the event of cancellation within 24 hours of the confirmed arrival date, the penalty shall be 100% of one night's accommodation.
If the Contracting Party is a business entity (including business companies, social organisations, churches, municipalities, municipal institutions, state organisations and their institutions, etc.), the penalty due in case of cancellation shall be paid by the Contracting Party/Customer to the Service Provider even if the accommodation fee is otherwise borne directly by the Guest acting on behalf of the Customer.
9.2 If the Contracting Party has secured the use of the accommodation services by paying an advance and does not arrive on the day of arrival (no written cancellation is received), the Service Provider shall claim the full amount of the advance paid at the rate specified in the Contract as a penalty. In this case, the accommodation shall be reserved for the Contracting Party until 12:00 noon on the day following the day of arrival, after which the Service Provider's obligation to provide the service shall cease.
9.3 If the Contracting Party has not secured the use of the accommodation services by advance payment, credit card guarantee or other means provided for in the Contract, the Service Provider's obligation to provide the accommodation services shall cease after 18:00 local time on the day of arrival.
10. Cancellation conditions for accommodation for groups and events
10.1 The Customer may cancel the service free of charge until the 31st day prior to arrival.
10.2 Cancellation fee for cancellation within 30 days:
- 10% of the ordered services for cancellations within 30-21 days,
- Cancellation within 20 to 14 days: 25 % of the services ordered,
- for cancellations within 13 to 7 days, 50 % of the services ordered,
- 75 % of the services ordered if cancelled within 6 to 3 days,
- in the event of cancellation within 48 hours or no-show, 100 % of the services ordered, subject to a cancellation fee, with penalty.
10.2 The written cancellation must reach the hotel by the date and time indicated.
10.3 If the guest does not arrive on the indicated date and no cancellation has been made, the Hotel shall inform the Customer the next day and may, unless the Customer arranges otherwise, let the room for the remaining period of the order.
11. Cancellation conditions for groups and events with regard to meals
11.1 For meals, we cannot accept any changes to the number of guests within 48 hours prior to the service.
11.2 In the event of cancellation after the deadline and in the event of no cancellation, 100% of the price of the ordered service excluding drinks will be charged as a cancellation fee. The meal times to be taken into account for this calculation are 11.00 a.m. for lunch and 5.00 p.m. for dinner, regardless of the time of the ordered service.
12. Refusal to perform the contract, termination of the obligation to provide the service
12.1 The Service Provider shall be entitled to terminate the Accommodation Service Contract with immediate effect and thus refuse to provide the Services if:
- the Guest does not make proper use of the room or facility provided;
- the Guest fails to vacate the room by 11:00 on the day indicated at check-in as the day of departure and the Service Provider has not agreed in advance to extend the stay;
- the Guest behaves in an unacceptable manner with regard to the security, order and safety of the accommodation, its staff, is under the influence of alcohol or drugs, is threatening, abusive or otherwise unacceptable;
- the Guest is suffering from a communicable disease;
- the Contracting Party fails to fulfil its obligation to pay an advance payment as stipulated in the Contract by the specified date;
12.2 If the Contract between the Parties is not fulfilled for reasons of force majeure, the Contract shall be terminated
13. Method of payment, guarantee
13.1 Payment for the services ordered may be made on the spot in cash (in HUF or Euro), by credit card accepted by the Service Provider, by bank transfer or by payment via the Internet.
13.2 In the case of bank transfer, unless otherwise agreed with the Service Provider, the Guest shall transfer the amount of the ordered services to the hotel's bank account before the date of arrival, in such a way that the amount is credited to the hotel's bank account by the date of arrival or the Guest confirms the transfer by an irrevocable statement issued by the account-keeping financial institution confirming the transfer.
13.3 Individual room reservations can be guaranteed by providing credit card details or by paying in advance.
13.4 Other methods of payment on the spot.
13.5. Information required for payment by bank card in advance, detailed description of the payment procedure and conditions
Payment by credit card is a convenient and secure way to make purchases in our store. After ordering the goods you have selected, you will be redirected to the K&H Bank website where you can pay with your credit card through the encrypted transaction used by the Bank, which is currently considered the most secure. All our customers have to do is click on "pay by credit card" when selecting the payment method and then enter the card number and expiry date on the K&H Bank payment server. K&H Bank accepts VISA, VISA Electron, V-Pay, MasterCard, Maestro and JCB cards.
Debit cards issued for electronic use only can only be accepted if their use is authorised by the issuing bank! Please check with your bank whether your card can be used for online purchases.
After a successful purchase, K&H Bank will issue an authorisation number for the transaction, which you should write down or print out the whole page. In case of an unsuccessful transaction, K&H Bank will send an error message with the reason for the error.
In the event of a complaint by the cardholder, the procedure and conditions for lodging a complaint, the rights and possibilities for returning goods, the procedure and conditions for exchanging goods, the procedure and conditions for indemnifying the cardholder.
13.6 By accepting the General Terms and Conditions, the Guest acknowledges and agrees that the Service Provider will issue an electronic invoice for the fees payable and the amount paid by the Guest to the Service Provider for any entitlement and will send it by e-mail.
When issuing the invoice for the amounts paid/payable, the Service Provider shall take into account the data provided by the person making the reservation in the case of online reservations and the data provided by the person making the reservation in the case of reservations by e-mail or fax or telephone.
The data provided here (name, address, including tax number if applicable) will be included in the "Customer" section of the invoice. Within 1 day after the reservation has been made, the Guest may request a modification of the data provided, after which the modification will no longer be possible.
The Service Provider will issue the final invoice based on the data provided at the time of booking.
Although the Guest has the option to pay in a currency other than the currency of the booking, the invoice will be issued in the original currency of the booking (and not the currency of payment).
Only one invoice can be issued per booking and bookings cannot be split for invoicing purposes. If you wish to have separate invoices issued for two or more guests (or companies), you must make a separate booking for each of them. However, subsequent changes to the booking (e.g. purchase of additional services) will be invoiced separately.
The Service Provider will send an electronic invoice for each booking and after departure from the hotel to the e-mail address provided at the time of booking. The electronic invoice will be sent from the Service Provider's address to the e-mail address provided at the time of booking.
If you require a paper invoice for any reason, please send an e-mail to reservation@castrumhotel.hu.
If there is any error with the invoice, the Guest or the person/company named as the purchaser on the invoice should send an e-mail to the following address to rectify the problem:
reservation@castrumhotel.hu
Our aim is to deal with the reported comment and get back to you within 15 days of the date of reporting.
The original electronic invoice issued by the Service Provider is a PDF file attached to the e-mail sent to the person/company indicated in the booking In accordance with the relevant Hungarian legislation (currently Act XXXV of 2001 on electronic signatures, Act C of 2000 on accounting and PM Decree 46/2007), companies are entitled to issue their invoices in electronic form.
An electronic invoice is a file in a special format, which contains the image of the traditional invoice issued by the Service Provider in the form of a PDF document (which fulfils the requirements of the Hungarian invoice format prescribed by the VAT Act CXXVII of 2007), as well as (within the PDF file) its electronic signature and timestamp in accordance with the provisions of the above-mentioned Hungarian legislation.
The signature shall be made on behalf of the Service Provider and shall be accompanied by a "qualified certificate" issued by a qualified certification institute contracted for this purpose. The electronic invoice shall contain all the information necessary to verify the validity of the certificate attached to the signature and time stamp of the invoice.
Where the invoice is used as an accounting document, the recipient of the invoice is obliged to store the electronic invoice in electronic form (as with paper invoices).
To view and verify the origin and authenticity of the electronic invoice, Adobe Reader version 8 or higher must be installed on the computer.
14. Accommodation guarantee
14.1 If the Service Provider's hotel is unable to provide the services provided for in the Contract due to its own fault (e.g. overloading, temporary operational problems, etc.), the Service Provider shall be obliged to arrange accommodation for the Guest without delay.
14.2. All additional costs of providing the substitute accommodation shall be borne by the Service Provider.
14.3 If the Service Provider fully complies with these obligations, or if the Guest has accepted the alternative accommodation offered to him, the Contracting Party shall not be entitled to claim any subsequent compensation.
15. Rights of the Guest
15.1 By concluding the accommodation service contract, the Guest acquires the right to the usual use of the rented premises and the usual use of the facilities of the accommodation establishment made available to the Guests in accordance with the usual practice and without special conditions, as well as the right to the usual service during the opening hours as stated in the contract.
15.2 The Guest may lodge a complaint about the performance of the services provided by the Supplier during the period of stay. During this period, the Service Provider undertakes to deal with any complaint submitted to it (or recorded by it) with written proof. The Service Provider shall deal with any complaints individually. The Guest may lodge a complaint in writing to the following address and contact details:
Hotel & More Sartor Kft. 1022 Budapest, Fillér utca 84/a, Tax number: 26732163-2-41
Email: reservation@castrumhotel.hu
16. Obligations of the Guest
16.1 Payment of the agreed fee: due by the deadline specified in the confirmation or at the end of the accommodation service contract.
16.2 In the event that the Guests bring food or beverages into the Hotel and consume them in public areas, the Service Provider is entitled to charge a reasonable fee for them (in the case of so-called "corkage money" drinks). It is prohibited to take food/drinks out of the catering industry units of the Hotel to Hotel Guests.
16.3 The consent of the Service Provider must be obtained before the installation of any electrical appliances brought into the accommodation by the Guests that are not part of their normal travel necessities.
16.4 Guests may park their vehicles free of charge in our uncovered and unattended car park. The Service Provider shall not be liable for any damage (including, but not limited to: break-in and theft of any object in the vehicle; theft of the vehicle; damage caused by natural phenomena) to the vehicles and objects in the car park. The Hotel does not take any responsibility for valuables left in the rooms, use the safe deposit boxes in the rooms or at the central reception.
The car park must be used in accordance with the Highway Code. The speed limit for vehicles is 20 km/h.
16.5 Please dispose of rubbish in the rubbish bins provided in the complex and in the rooms. Furniture may not be removed or moved from the room or the building.
16.6. The use of the facilities and equipment on the premises of the complex by the Guest is at his/her own risk and is subject to the binding observance of the instructions for use/operation of the facilities and equipment as described in the posted instructions for use/operation.
16.7. The hotel has posted signs in the areas required by law to remind the guests of their obligation to comply with the said legislation. Hotel employees are entitled to warn guests and any other person on the hotel premises to comply with the law and to cease any unlawful behaviour. Guests and any other person on the hotel premises are obliged to comply with the law and to comply with any such warning.
If the hotel operator is fined by the competent authority under the said legislation for the unlawful conduct of any guest or other person on the hotel premises, the operator reserves the right to charge the amount of the fine to the person who has committed the unlawful conduct or to demand payment of the fine.
If the guest is found to be in breach of the above legal obligations, he/she shall pay a fee of HUF 10,000 to the hotel operator, which the hotel operator shall be entitled to debit from the guest's room account and which the guest shall pay on departure.
16.8 In case of fire, please inform the reception immediately.
16.9. Guests sharing the use of the rooms and the hotel's common facilities and furnishings are jointly and severally liable for any damage caused by improper use.
16.10. Fireworks and other activities requiring a permit brought by the Guest require the written consent of the Hotel and the obtaining of official permits by the Guest.
16.11. The Guest shall ensure that any child under the age of 14 years under the responsibility of the Guest shall only stay in the Hotel of the Service Provider under the supervision of an adult.
16.12. The Guest shall immediately report any damage suffered by him/her to the Hotel and provide the Hotel with all necessary information required to clarify the circumstances of the damage, possibly for the purpose of a police report/police procedure.
16.13 The Guest expressly acknowledges that the Hotel operates a closed-circuit camera system in the common areas of the Hotel (excluding changing rooms, restrooms, but including the car park and external areas directly adjacent to the Hotel) for security reasons, the recordings of which will be deleted in accordance with the applicable legal requirements.
17. Pets
17.1 Pets (dogs, cats) may be brought into the hotel for a fee as set out in the price list. Guide dogs may be brought to the hotel free of charge.
18. Rights of the Service Provider
18.1 If the Guest fails to meet the obligation to pay the charges for the services used or ordered in the Contract but not used, the Service Provider shall be entitled to a lien on the personal property of the Guest which he/she has brought with him/her to the Hotel.
18.2 The concierge service, which is in permanent charge of the complex, is entitled to check Guests entering and leaving the complex, to establish their identity and, in justified cases, to search vehicles upon exit.
18.3 If necessary, the concierge service is authorised to direct traffic on the premises of the complex.
19. Obligations of the Service Provider
19.1. to provide the accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards.
19.2. to investigate the written complaint of the Guest and to take the necessary steps to solve the problem and record them in writing.
19.3 In the interests of the Guest's peace of mind, no loud noise is permitted in the hotel premises and on the terraces after 10.00 p.m., including television and music playing at disturbing volumes in the interior of the rooms and loud music playing in the lobby, which shall be the responsibility of the hotel staff.
20. Sickness or death of a Guest
20.1 If the Guest falls ill while using the accommodation service and is unable to act in his/her own interest, the Service Provider will offer medical assistance.
20.2 In the event of the illness/death of the Guest, the Service Provider shall claim compensation from the sick/deceased person's relatives, heirs or bill payer for any medical and procedural costs, the value of services used prior to the death, and any damage to equipment and furnishings caused by the illness/death.
21. Security of data processing
21.1. By subscribing to the Newsletter, the User consents to the processing of the data provided. The Service Provider will process the data until the data subject requests their deletion.
21.2. The possibility to unsubscribe is provided by a direct link in each newsletter or on the website.
21.3 The User is responsible for the accuracy of the personal data provided.
21.4. The Service Provider protects the data in particular against unauthorised access, alteration, transmission, disclosure, deletion or destruction, as well as against accidental destruction or damage.
21.5 The Service Provider shall ensure the security of the data together with the server operators.
21.6. Personal data shall not be disclosed to third parties other than those designated by the Controller.
21.7 The Service Provider shall not disclose personal data to third parties except with the prior and express consent of the data subject.
21.8. The User may not object to the provision of data based on a law, official or court decision.
22. Liability for damages of the Service Provider
22.1 The Service Provider shall be liable for any damage suffered by the Guest as a result of the loss, damage or destruction of the Guest's belongings, provided that the Guest has deposited them in a safe deposit box designated by the Service Provider or has handed them over to an employee of the Service Provider who was entitled to receive them.
22.2 The Service Provider shall not be liable for damage caused by a cause beyond the control of the Service Provider's employees and Guests or caused by the Guest himself.
22.3 The Service Provider may designate places on the premises of the complex to which the Guest shall not have access. The Service Provider shall not be liable for any damage or injury caused to the Guest in such places.
22.4 The Service Provider shall be liable for valuables, securities and cash only if the item has been expressly accepted for safekeeping or expressly refused for safekeeping or if the damage has occurred due to a cause for which the Service Provider is liable under the general rules. In this case, the burden of proof is on the Guest.
22.5 Furthermore, the Service Provider shall not be liable for damages resulting from improper use.
22.6 The Service Provider shall not be liable for damages in the event that the use of the hotel's wellness area or sports facilities is restricted or not permitted during the period of maintenance ordered to comply with extraordinary or sanitary regulations.
23. Confidentiality
23.1 In performing its obligations under the Contract, the Service Provider shall act in accordance with the provisions of the Act on the Protection of Personal Data and the Disclosure of Data of Public Interest.
24. Vis major
24.1 Any cause or circumstance (e.g. war, fire, flood, adverse weather, power failure, strike) over which a party has no control (force majeure) shall relieve either party from the performance of its obligations under the Contract for so long as that cause or circumstance exists.
25. Place of performance and applicable law in the relationship between the parties, competent court
25.1 The place of performance is the place where the hotel providing the accommodation is located.
25.2 All disputes arising out of the Accommodation Agreement shall be submitted to the competent court having jurisdiction as to the merits and the place of jurisdiction in relation to the Service Provider.
25.3 The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.
26. Data on visitors to our website
26.1. No personal data will be used. The Service Provider uses anonymous visits to the website solely for statistical purposes, to optimise the website and to increase the security of the system, and the data recorded does not contain any personal data.
26.2 The Service Provider shall treat all data and facts concerning the Users as confidential and use them exclusively for its own research and statistics.
26.3. The operator of the search site shall be responsible for their removal.
27. Our newsletter
27.1. The Service Provider delivers online Newsletters and electronic direct marketing messages (hereinafter referred to as "Newsletters") containing news, information and offers to subscribers to the newsletters of the website it operates, up to several times a month.
28. Privacy Statement
28.1 The Service Provider attaches great importance to the protection of personal data in its activities. In all cases, the Service Provider shall process the personal data provided to it in compliance with the applicable laws, ensure their security, take the technical and organisational measures and establish the procedural rules necessary to comply with the applicable laws.
In the course of the Service Provider's activities, the Service Provider shall use the users' data exclusively for the purposes of contracting, invoicing and its own advertising, in accordance with the Data Protection Act.
By entering into an accommodation service contract, you acknowledge that you have read and understood the above terms and conditions and agree to be bound by them. The GTC may be amended from time to time.
Valid until revoked.
